Prime Plumbing & Heating Inc.
Effective Date: January 1, 2026
This Privacy Policy explains how information about you is collected, used and disclosed by Prime Plumbing & Heating Inc. (collectively, “Prime Plumbing & Heating,” “we” or “us”) when you use our website https://www.primeplumbingheating.com (“Website”), our service scheduling and management systems, SMS/text messaging services, and related services (collectively, “Services”), or when you otherwise interact with us.
This Privacy Policy also describes your choices regarding use, access and correction of personal information collected about you through our Services.
By accessing and using the Services, you acknowledge that you have read and understood the content of this Privacy Policy. We reserve the right to update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Privacy Policy.
1) SMS/TEXT MESSAGING SERVICES
Prime Plumbing & Heating offers SMS/text messaging services to provide you with appointment reminders, dispatch notifications, billing notifications, and service completion surveys.
By providing your mobile phone number and opting in to receive text messages from Prime Plumbing & Heating, you consent to receive text messages from us at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. You may opt in to receive text messages either:
- Verbally – When you provide your phone number in person at our location or over the phone, you will be asked if you would like to opt in to receive SMSbased appointment reminders, dispatch notifications, billing notifications, and job completion surveys. You will be verbally informed about message and data rates, message frequency, and how to opt out.
- Online/Website – By submitting a form on our website and checking the box to consent to text messages, you agree to receive text messages from Prime Plumbing & Heating at the number provided.
Types of Messages and Frequency
You can expect to receive the following types of text messages:
- Appointment reminders
- Dispatch notifications (when our technician is on the way)
- Billing notifications
- Service completion surveys
Message frequency may vary depending on your service appointments and interactions with our company.
Message and Data Rates
Message and data rates may apply. Standard text messaging rates from your mobile carrier will apply to all SMS communications.
How to Opt Out
You may unsubscribe at any time by replying STOP to any text message from Prime Plumbing & Heating, or by clicking the unsubscribe link (where available). No further messages will be sent after you opt out.
You may also contact us at info@primeplumbingheating.com to opt out.
Help and Support
Reply HELP to any text message for support or more information. You may also contact us at info@primeplumbingheating.com or call (720) 542-8153 for assistance.
Information Sharing
Your mobile phone number and text message preferences will not be shared with third parties for their direct marketing purposes. We use ServiceTitan as our service management platform, which processes text messages on our behalf in accordance with their privacy policy and data protection standards.
2) INFORMATION YOU PROVIDE TO US
We collect and process information you provide directly to us via the Services. Personal data submitted through the Services include the details you submit when you request service, schedule an appointment, create an account, communicate with us, request customer support, opt in to text messages, or otherwise interact with us.
The types of information we may collect include:
Name
Email address
Phone number (including mobile number for SMS services)
Service address
Payment information
Service history and preferences
Any other information you choose to provide
To the extent you provide credit card information through the Services, that information is collected and processed by our third-party payment processor pursuant to their privacy policy and practices.
3) INFORMATION WE COLLECT AUTOMATICALLY
When you access or use the Services, we automatically collect information about you, including:
Log Files and Usage Data
We gather certain information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to the Services, and store it in log files.
Cookies and Tracking Technologies
We use various technologies to collect information, including cookies and web beacons. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies.
ServiceTitan Platform Data
We use ServiceTitan as our business management platform. ServiceTitan collects and processes data on our behalf, including service appointments, customer communications, billing information, and technician dispatch data. This data is used to provide and improve our services to you.
For more information about ServiceTitan’s data practices, please visit their privacy policy at:
https://www.servicetitan.com/legal/privacy-policy
4) USE OF INFORMATION
We may use information about you to:
Schedule and manage your service appointments
Send you appointment reminders, dispatch notifications, and billing information via SMS/text message (if you have opted in)
Process payments and send you invoices and payment confirmations
Provide customer support and respond to your questions and requests
Send you service updates, maintenance reminders, and safety alerts
Improve our Services and customer experience
Communicate with you about our services, special offers, and promotions
Monitor and analyze trends and usage of our Services
Detect, prevent, and address fraud and other illegal activities
Comply with legal obligations and enforce our agreements
5) SHARING OF INFORMATION
We may share your personal information as follows:
Service Providers: With vendors, consultants and service providers (such as ServiceTitan, payment processors, and communications platforms) who need access to such information to carry out work on our behalf
Legal Requirements: In response to a request for information if we believe disclosure is required by applicable law, regulation or legal process
Protection of Rights: To protect the rights, property and safety of Prime Plumbing & Heating or third parties
Business Transfers: In connection with any merger, sale of company assets, financing or acquisition of all or a portion of our business
With Your Consent: With your consent or at your direction
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
6) SECURITY
We take reasonable steps, including physical, technical and organizational measures, to protect your personal information from unauthorized access and against unlawful processing, accidental loss, destruction and damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7) DATA RETENTION
Your personal information will be retained by Prime Plumbing & Heating for as long as necessary to provide services to you and as necessary to comply with our legal obligations, resolve disputes, maintain service history, and enforce our agreements.
8) YOUR RIGHTS AND CHOICES
Account Information
You may access, update or change personal information you have provided by contacting us at info@primeplumbingheating.com or calling (720) 542-8153.
Text Message Opt-Out
You may opt out of receiving text messages at any time by replying STOP to any text message or contacting us at info@primeplumbingheating.com.
Marketing Communications
You may opt out of receiving promotional emails from Prime Plumbing & Heating by following the unsubscribe instructions in those emails or by contacting us at info@primeplumbingheating.com. If you opt out, we may still send you non-promotional communications, such as service reminders and appointment confirmations.
9) CONTACT US
If you have questions or concerns about this Privacy Policy, please contact us at:
Prime Plumbing & Heating Inc.
7000 Broadway Suite 205
Denver, CO 80221
Phone: (720) 542-8153
Email: info@primeplumbingheating.com
Last Updated: January 1, 2026
