It’s 2 a.m. and water is spreading across the hardwood floor of your Capitol Hill bungalow. That moment is exactly what our Denver emergency plumbing team was built for.
We answer the phone right now, dispatch a licensed Denver-native plumber, and quote your price before anyone touches a thing. When your pipe bursts, you need someone who’ll actually show up today.
Most people have been burned by this before. They call a number that says “24/7,” reach a voicemail, and wait until morning while the damage spreads. That’s not how we operate.
Prime is a family-owned company, not a franchise routing your call to an out-of-state dispatch center. Call us at 2 a.m. and a real person answers, then a plumber heads your way. Arrival is often the same day, sometimes within one to two hours across the Denver metro.
As Nathan puts it: “I’m just a straight shooter. If I see it, I’m going to say it. And if I say I’m going to do something, I’m going to do it.” That’s the standard behind every dispatch we promise.
Do these six things right now, in order. Every minute counts with water on the floor.
One thing worth knowing, older homes in the Highlands and Capitol Hill were built when shutoff valves got tucked into tight, unusual spots. If you can’t find yours, call us anyway and we’ll walk you through it while we dispatch.
Nathan started his apprenticeship in 1998, graduated at the top of a class of 68, and has worked Denver’s residential and commercial systems ever since. That’s 27 years in this city’s pipes.
His first three years were at Total Plumbing, on large commercial builds in downtown Denver. He earned his Colorado Master Plumber license in 2007 while at Arcane Mechanical, one of Colorado’s largest mechanical contractors, and added his ICC National Standard Master Mechanical certification in 2013.
That history shows up on an emergency call. Denver’s clay soils shift under foundations and stress pipe joints over decades, and mature tree roots in Highlands and Congress Park yards find their way into older sewer lines without warning until a backup forces the issue.
Freeze-thaw cycles here are harder on aging connections than people expect, especially in pre-1960s Capitol Hill and Baker homes still running galvanized or cast iron pipe. A technician who doesn’t know that patches the symptom and leaves you the same problem six months later. We read the whole system, not just the leak in front of us.
Nathan’s Colorado Master Plumber license from 2007 is on file with the Colorado Department of Regulatory Agencies. His 2013 ICC Master Mechanical certification is verifiable through the International Code Council.
The company Colorado Plumbing License is #PC3045. These are public records, not marketing claims. You can read more about Nathan Padilla and the Prime team before you ever dial.
Prime is based at 7000 Broadway Suite 205, Denver, CO 80221, and every job we do is backed by a 100% satisfaction guarantee.
Here’s what happens in too many emergencies. A homeowner is scared, it’s the middle of the night, the floor is ruining, and a contractor names the price after the work is finished. That’s predatory, and it happens more than it should in this market.
We quote pricing before any work begins, no exceptions. A good plumber is never a cheap plumber, but fair and transparent pricing isn’t negotiable, and you should never agree to something you haven’t seen in writing first.
For larger jobs like sewer work or full repiping, we offer flexible financing through GoodLeap, with approval in minutes and no upfront out-of-pocket expense. A 2 a.m. emergency shouldn’t drain your savings before you even know what you’re dealing with.
Call (720) 542-8153 and you’ll have your number before we lift a tool.
Before every job, you get a text with your technician’s name, photo, and arrival time, plus an on-the-way alert when they leave. At 2 a.m., when a stranger is about to walk through your front door, that matters.
Fernando, Gabriel, Keaton, and Trevor all appear by name in verified five-star Google reviews, and the details are specific. Gabriel once lent a customer a space heater while they waited on a part. That’s not a training script. That’s a person who cares about the family sitting in a cold house.
It’s what Nathan means when he says “each and every customer is extremely important to us and we treat them like they are VIP, every single one of them, every single time.” Not a slogan. What the team actually does on a call.
Most calls are burst pipes, mainline clogs, and failed water heaters, and we handle those every day. Some jobs turn into something else entirely.
A few years ago a routine sewer excavation turned when the trench kept collapsing and pipe elevations we’d measured at 12 feet dropped to 27. We sourced industrial shoring rated for 30-foot depth and brought in pump trucks to manage groundwater draining from a lake a quarter mile away.
The job ran more than a week, and the customer filmed the whole thing. It’s the hardest job we’ve ever done, and we finished it.
For the everyday emergencies, our leak repair, water heater repair, and sewer line repair services cover what sends most people searching at midnight. The extreme ones prove we don’t walk away when a job gets harder than expected.
We work the full Denver metro service area from our Denver headquarters, including Arvada, Aurora, Broomfield, Commerce City, Lakewood, Thornton, and Westminster. If you’re anywhere in that footprint, we can physically reach you.
Property managers and HOAs can reach us for commercial emergency plumbing too. A sewer backup or burst main in an apartment building at midnight isn’t a problem you leave for tomorrow, and we respond accordingly every week.
Three things matter most at 2 a.m. We answer, we quote upfront, and Nathan’s name is on the job. He built this company, has worked Denver plumbing for 27 years, and carries an accountability that simply can’t exist at a franchise.
Every job is backed by a 100% satisfaction guarantee. Nathan’s philosophy is plain: the second you introduce failure as an option, it becomes a reality. So we don’t. When something goes wrong, we act fast, own it, and work until it’s right.
Nathan sponsors the Denver Walk to End Alzheimer’s at City Park each year in memory of his mother, and supports Stout Street Foundation in Commerce City because that program is part of his own story. Those aren’t marketing relationships. They’re personal commitments from someone who has lived here his whole life and plans to stay.
If you want coverage after tonight, ask about the Total Home Care Club and what annual membership looks like for your home. And if the emergency is happening right now, call (720) 542-8153. We’ll answer.
Burst pipes, sewage backup, flooding, the smell of gas, or no hot water in the dead of winter all qualify. If water is actively damaging your home or there's a health risk, call now rather than wait for morning.
Often the same day, sometimes within one to two hours across the Denver metro. We don't quote windows we can't guarantee, but we dispatch immediately and keep you posted the whole way.
It depends on the job, and you'll know the number before we touch anything. For larger repairs, financing through GoodLeap is available with approval in minutes.
[NEEDS CLIENT INPUT: confirm after-hours pricing policy before publishing.]
Yes. Colorado Master Plumber license #PC3045, ICC Master Mechanical certification, and fully insured. Those credentials are public record.
Yes. We serve property managers, restaurants, dental offices, and apartment complexes across the Denver metro. Our emergency plumbing services cover both residential and commercial.
Follow the six steps above: shut the main valve, turn off the water heater, open a low faucet, move valuables, document the damage, and call us. We'll confirm you've done the right things when you reach us.
Nathan founded Prime Plumbing & Heating in 2012 after building his career across Denver’s residential and commercial plumbing trades over 27 years. He began his apprenticeship in 1998, graduated at the top of a class of 68, and earned his Colorado Master Plumber license in 2007.
He added his ICC National Standard Master Mechanical certification in 2013, and Prime holds Colorado Plumbing License #PC3045. A lifelong Denver native, Nathan personally sponsors the Denver Walk to End Alzheimer’s at City Park each year and writes and reviews all technical content on this site.
Mon – Sun: 7am – 9pm
